Human Desk
Software for the volume. People for the hard ones.
When an email won’t do, a trained AR specialist picks up the phone, in your name, on your playbook. 8am to 5pm US Eastern, Monday to Friday.
What the Desk takes. So you don’t have to.
Calls
Calls to AP lines
Polite, prepared calls when email stops working. Every call logged with notes on the invoice.
Disputes
Disputes & short pays
Collect the facts, propose a fix, loop you in on anything involving money.
90+
The oldest balances
A full case review: contacts, POs, work orders and history, then a plan to recover.
Paperwork
POs, W-9s, COIs
Corrected invoices and the documents AP needs before they’ll pay.
Portals
Supplier portals
Uploads to Coupa, Ariba and similar AP portals, with status tracked.
Contacts
Contact discovery
The right AP contact when the old one has left, saved to the customer record.
90+ recovery
How a stuck account gets unstuck. Click a step.
A typical 90+ case. Sample scenario
Step 1 of 6Handoff. The agent passes the case with every email, the invoice, the work order and the customer’s payment history.
Step 2 of 6Review. The specialist finds why it’s stuck: wrong contact, missing PO, a disputed line or a cash problem.
Step 3 of 6Call AP. A prepared, polite call in your company’s name. Notes logged on the invoice within minutes.
Step 4 of 6Approve. Credits, plans and anything involving money need your one-click approval.
Step 5 of 6Pays or plans. Payment in full, or installments tracked in your portal.
Step 6 of 6Recorded. Payment matched in your ledger. Still open at 120 days or in legal dispute? It comes back to you.
Who’s on the Desk. Straight answers.
Where
a secure office in India, working US Eastern hours.
Hours
8am to 5pm US Eastern, Monday to Friday.
Response
Every exception answered within 4 business hours. Measured results published after launch, once they’re real.
Training
B2B AR practice, US business etiquette, your playbook and tone before they touch an account.
Trust
Background-checked, under confidentiality agreements, working only inside our controlled tools.
Limits
B2B only. No consumers, no threats. Money decisions are always yours.
Early access
Cull the overdue. Keep the customer.
Get a free AR X-Ray of your receivables, book a 20-minute demo, or join the trial list. Now onboarding founding customers for January 2027 go-lives.
- AR X-RayAging, DSO, slowest payers, what’s collectable in 30 days.
- DemoOn sample data, or on your own X-Ray.
- Emailhello@cullektor.com